CFS Frequently Asked Questions

Home Customer SupportCFS Frequently Asked Questions

CFS Frequently Asked Questions

Q: Why haven’t my imported goods been devanned since ship arrival?

Under normal circumstances, Tungya promises container devanning to be completed and cargos to be ready for pick-up within 24 hours after arrival to the Tungya terminal. This time frame, however, does not include the transport time between port to Tungya in-land terminal. We apologize for the inconvenience.

Q: How do I find out the location of my imported goods in the warehouse after the container has been devanned?

The location of the cargoes depends on warehouse capacity and size and nature of the commodity. This information can be obtained through the online container/cargo status query system at http://www.tungya.com.tw.

Q: What are the warehouse operation hours for inbound cargo pick-up?

Operation hours for CFS warehouses are from 08:00 to 17:00 on weekdays. Payment must be completed before 16:50. For evening cargo pick-ups, the corresponding container must be devanned before 16:30 during the same day. The basic charge is NTD $1,000 per shipping order and truck, although the rate may vary depending on the circumstances. Same rule applies for weekend cargo pick-ups, but the container must be devanned before Friday, 16:30.

Q: How do I apply for marks or carton number addition to my inbound/outbound goods?

If the cargo has not been cleared by the customs, cargo owner (or customs broker) must apply for the service from the customs after the permission application has been signed by our warehouse specialist. If the cargo had been cleared by the customs, please check with the local customs for more details.

Q: Can I export special cargos with abnormal sizes and/or shapes?

For Keelung Tungya:
Please send the appropriate information, including size dimensions, photos of the cargo, and size of requested container, to tyobcfs@tungya.com.tw, or call 02-8648-2111 ext. 203/204/205 to inquire.
For Taoyuan Tungya:
Please send the appropriate information, including size dimensions, photos of the cargo, and size of requested container, to thobcfs@tungya.com.tw, or call 02-8648-2111 ext. 276/277/281/300 to inquire.

Q: What should I do if I need assistance in retrieving cancelled outbound cargo?

To do so, please have the assigned truck driver contact customs broker who is in charge of the case. With the assistance of customs broker, the cargo can be retrieved once the warehouse supervisor confirms and issues a receipt of container shipping along with the receipt of outbound release.

Q: Are there any additional charges if I want to add or retrieve one shipping order

In general, only a stuffing fee will be charged before the container is sealed. However, if the container has already been sealed and stored in the container yard, there will be an additional operation charge, which includes two container moves and tows, along with EDI documentation handling fees.

Q: Would Tungya still take my outbound cargo if I am not able to deliver it to the warehouse before 17:00?

Under normal circumstances, the time of warehouse operation for receiving ends at 17:00. If outbound cargos can only be delivered after 17:00, please inform the customs broker and apply for operation after business hour. Once completed, our warehouse personnel will make arrangements to provide the required service.

Q: How does Tungya handle damaged or damped export cargos?

If the cargo is found in serious damage or damped upon receiving, Tungya will not accept nor store it in the warehouse. Warehouse personnel will take photos and inform the situation to forwarder immediately, and shipper will be notified and will decide if the export cargo should be cancelled or exchanged. Similar procedures will be taken if the damage or damp on the cargo is found after delivery/receiving had already been completed. The party responsible for the damage/damp may vary depending on the situation.